Cancellation
To ensure delivery efficiency, we check orders every day at 9am in the United States.
We accept order cancellation before the product is shipped or produced.We cannot cancel the order if the product is already shipped out.
We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at service@toysandkids.shop as long as it has not been shipped.
Return or Resend
1.Please contact our customer service to request a return.
DOA (Dead on arrival) products：
If the product arrives with damaged packaging or experiences malfunctions such as being unable to power on, please contact our customer service immediately. We will provide free replacement or refund.
Unsatisfied Return:
Our policy lasts 15 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we are unable to offer a return.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via giftswitholay@toysandkids.shop for more information.
Due to returns not caused by product quality, you may need to pay for return. For quality related returns, return shipping cost is refundable.
Items not meeting the above criteria will be considered ineligible for a return.
Due to transportation problems, If you think the return is too troublesome, we can bear part of the loss and refund part of the amount.
2.Resend:
If the item is faulty due to an error on our end (e.g. wrong item ).We are willing to resend the correct product for you.
If the item is defective due to transportation issues (such as damaged items).We can reissue a new product for you.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.